(Why did you choose our firm?) My initial call to the law firm was answered by Ashleigh and she spent some time on the phone with me answering (patiently) my many questions and concerns. She was consistently courteous, empathetic, concerned and at all times maintained her professional demeanor. She was very supportive of Mr. Black and answered all my questions about the office and what to expect. It was because of her; what seemed to me; loyalty and dedication to her employer that convinced me to make an appointment. There's an adage that comes to mind, "first impressions are lasting impressions..." and that's true of Mr. Black's staff.
(What did we do right?) Well,....EVERYTHING!!!
Efficiency accompanied by courtesy is a rare combination in today's work world. The courtesy extended to us by your staff during this current bankruptcy was impressive. Both office personnel and paralegals provided detailed explanations and personal assistance when needed. Such concern is refreshing and should become more widespread. Thank you and your staff for everything.B. & L.S., Houston, Texas February 2015