(How did you hear about our firm?) My son recommended me to Mr. Black. (Why did you choose our firm?) I was informed that your firm was very thorough and explained that every question would be answered I might have about my file. (What can we do to improve?) Nothing. (What did we do right?) Everything. I am very appreciative of the job your firm did for me. Your staff was very friendly and answered all my questions. They made me feel very good. 

A.C., Houston TX October 2018