J Thomas Black
Board Certified, Consumer Bankruptcy Law- Texas Board of Legal Specialization

I couldn't help but laugh the other day, I actually got a call from Ocwen. I returned the call and the recording said "Good Morning and thank you for calling Ocwen! Where helping homeowners is what we do!(tm)"

Well, not to go off on a rant here, but that has not been my experience. My bankruptcy clients have had lots of difficulty dealing with Ocwen. I have had to bring an adversary proceeding or lawsuit in Bankruptcy Court for a couple of my clients recently against Ocwen. In my experience as a rule, it is very difficult to work with them or get information about loans from them. It also appears that they love to load the loans up with fees and charges. Of course as the servicer of the loan, they generally get to keep the late fees and other fees that they collect on a loan, in addition to the servicing fee.

But in this case, the service wasn't too bad. Of course the call center is in Mumbai, India, but the fellow that I connected with must have been a supervisor or something, as he was not difficult to understand. I had to go through a long verification process (so he could be sure that I was authorized to speak to him I guess, even though he called me!), but then the call was about just needing a letter from us so that a client could do a Deed in Lieu of Foreclosure with Ocwen. You can be sure that we will scrutinize that document very closely.

Anyway, I understand Ocwen is buying up more mortgage servicers, so if you like Ocwen, you will be seeing a lot more loans being handled by them. It's too bad that people just can't deal with lender's representatives in their communities, by walking down the street and reviewing their loans with their local bankers or S&L officers, like in the old days. But those days have come and gone. Oh well, I guess we'll just have to call Mumbai.

If you have comments about Ocwen, positive or negative, or war stories of your experiences with them, by all means share them with us. We'd love to hear what you have to say.

6 Comments
I’m dealing with Ocwen regarding the payoff of my loan. Ocwen WILL NOT send me a payoff affidavit in order to expedite the payoff and release my flood money so that we can move forward to restore our home. I’ve tried everything and have talked with over 20 or more people at Ocwen and hours on hold and transferred from India to Florida and back, even had an Ombudsman contact me regarding my issues, but to no avail, the never call back or follow through with their promises. I did receive an empty Fed Ex envelope about a week ago. That was just a teaser from Ocwen. We dislike this company very much!
by Kelli Pelton October 11, 2017 at 10:00 PM
Last August we started a loan modification with Ocwen. We were told NOT to make payments while in process. We sent paperwork over time and time again. They kept saying it was in processing and in the process kept calling to receive payments. We made a payment and then were denied the modification saying that we were current to the account but were told we could do a deed in lieu of foreclosure. We started that process in January. In July we signed the deed and are STILL waiting for our finalization and so called cash for keys. I was told that there was an issue with having it recorded and it could take 10-12 more days. We left the house in May as per our agreement. I just think they like to drag everything out as long as they can. I just would like to be done with them they really are a terrible terrible company to deal with. You have appointments with your relationship manager which it's never your relationship manager as yours is busy. Why have appointments then? If one person dealt with your loan things would go much easier. The people I end up talking to sound like they are reading a script. I have now started recording my own calls and I tell them your call is being recorded on my end too! How much longer can this possibly take?
by Erin September 27, 2017 at 01:25 PM
Kim I have had the same thing happen with them misrepresenting my income also, and mine has been rolling around for over 9 years I haven't pace payment since 2008 and nothing seems to have gone right hope my modification are affordable this time around....
by Kimberly April 12, 2016 at 02:45 PM
I have been fighting since 2008 last payment date I started with Litton them Ocwen and no resolution yet...I just got a modification but not in my favor not sure what to do....
by Kimberly March 17, 2016 at 02:04 AM
I have dealth with them on the force placed insurance for many years, also just now whats coming to light on the misdated letters getting on or after dates. My foreclosure has been going in a rolling form for more that 9 years from lender to lender and over 4 years just with ocwen alone, I have so many fees and late fees it does not make any since. I hope someone looks into this fiasco, I even had one instance where they mis represented my income and made it look like I made a lot more than I did...
by kim January 26, 2016 at 11:30 AM
hi i work for ocwen and i see the horrors that home owners go through. I want to help i have in my power docs. that show houses going to fc with out a valid reason. Modifications been denied supposedly docs never received but they are on file.
by omar lira July 14, 2013 at 12:25 PM
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