Understood what an impact this was emotionally

(Why did you choose my firm?) (You were) respectful, gentle and foremost- no judgment. (What can we do to improve?) Not sure how you could improve. (What did we do right?): Allowed me to make payments; Understood what an impact this was emotionally; Were respectful and kind; Were honest and truthful; Exhibited no judgment.

M.S.T., Houston - April 2003