Have you had a bad experience with a debt collector for your federal student loan? You can file a complaint with Federal Student Aid, an office of the Department of Education.
1. complaints about applying for and receiving federal loans, grants, and work study; federal loan servicing; and the collection of defaulted student loans; and
2. complaints about schools' administration of federal student aid programs, including misrepresentation of facts about the school or the schools' recruitment and marketing practices.
They do not handle:
1. cases involving private student loans. Visit the Consumer Financial Protection Bureau to file a complaint about private student loans.
2. general inquiries. Visit StudentAid.gov for frequently asked questions and other general information about federal student aid.